Pretaa, Inc. Software-as-a-Service (SaaS) Agreement

This Software-as-a-Service Agreement, entered into as of Date (the “Effective Date”), is by and between Pretaa, Inc., a Delaware corporation (“Provider”), and Customer Name (“Customer”).  For purposes of this Agreement, Provider and Customer may each be referred to individually as a “Party” and collectively as the “Parties.


As used in this Agreement:

Agreement” means the Purchase Order separately delivered to and signed by Customer, this Software-as-a-Service Agreement, any attached schedules and/or exhibits referenced herein, and any supplementary Statements of Work executed by Customer and Provider hereunder.

Applicable Laws” means all legislation, statutes, regulations, ordinances, rules, judgments, orders, decrees, rulings, and other requirements that are enacted, promulgated, or imposed by any governmental authority or judicial or regulatory body (including any self-regulatory body), in any jurisdiction and at any level (e.g., municipal, county, provincial, state or national), and that are applicable to or enforceable against a Party in relation to its activities under or pursuant to this Agreement.

Authorized Customer Entities” refers to any specific Customer-affiliated entities who are authorized under the Purchase Order hereto to access and use the Service under Customer’s subscription during the Subscription Term.

Authorized Users” means all end users of Customer, end users of Authorized Customer Entities, and Authorized Customer Entities who have completed Provider’s online registration process or who otherwise receive a user ID or other access credentials from Provider or Customer authorizing them to access and use the SaaS.

Authorized Purpose(s)” means any descriptions in the Purchase Order or on Provider’s Website of the purposes for which the applicable SaaS and associated Content are permitted to be used. If no Authorized Purpose is stated, the Authorized Purpose shall be limited to use of the SaaS in Customer’s and Authorized Customer Entities’ internal business operations.

Confidential Information” means all non-public written or oral information, disclosed by either Party to the other Party, that is (i) related to the business or operations of either Party (or a third party that the disclosing Party has identified as confidential), or that (ii) should reasonably be understood as confidential either by its nature or by the circumstances surrounding its disclosure. 

Content” means any data, media, information, and/or any other type or form of content that is displayed, distributed, or otherwise made available to a Party through or in connection with the SaaS and/or the other Services, including User Content and Provider Content.

Customer Data” means any data that is owned by Customer or by an Authorized Customer Entity and that is submitted to the Service for processing, transmission, and/or storage. 

Data Privacy and Security Laws” means all applicable laws, statutes, ordinances, regulations, rules, executive orders, and/or other requirements, in any jurisdiction (within the United States or otherwise) and at any level (i.e., federal, state, regional, territorial, and/or local), promulgated by any applicable authority in respect of the privacy, data protection, and/or security of Personally Identifiable Information, and/or in respect of any security breach notifications related to Personally Identifiable Information.

Including” (and its derivative forms, whether or not capitalized) shall always mean “including without limitation.”

Intellectual Property Rights” means all legal rights held by the owner of a copyright, patent, trademark, trade secret, or any other form of intellectual property, including: (i) the rights to copy, publicly perform, publicly display, distribute, adapt, translate, modify, and create derivative works of copyrighted subject matter; (ii) the rights to exclude others from using, making, having made, selling, offering to sell, and importing patented subject matter and from practicing patented methods, (iii) the rights to use and display any marks in association with businesses, products or services as an indication of ownership, origin, affiliation, or sponsorship; and (iv) the rights to apply for any of the foregoing rights (as well as all rights in any such applications).  “Intellectual Property Rights” also include all rights that are granted by law in respect of any particular information, and that give the owner (independent of contract rights) exclusive authority to control use or disclosure of such information, including privacy rights and any rights in databases recognized by applicable law.

Losses means, in connection with a Claim that is subject to defense and indemnification by a Party under this Agreement, all reasonable attorneys’ fees; reasonable costs of investigation, discovery, litigation and settlement; and any associated liabilities, damages, settlements, judgments and awards (including associated taxes, interest and penalties).

“Personally Identifiable Information” means any information relating to an identified or identifiable natural person, including “Personal Data” as defined in the EU General Data Protection Regulation (Regulation (EU) 2016/679), “Personally Identifiable Information” as defined in the California Consumer Privacy Act of 2018 (Cal. Civil. Code §§ 1798.100-1798.199), and “Non-Public Personal Information” as defined in Title V of the Gramm-Leach-Bliley Act of 1999 (Public Law 106-102, 113 Stat. 1338), all as may be amended from time to time.

Professional Services” means any professional services performed or contracted to be performed by Provider pursuant to a Statement of Work entered into by the Parties under this Agreement.

Provider Content means Content owned, originated, or controlled by Provider that is made accessible to Customer and Authorized Customer Entities via the SaaS or other Services.

“Provider’s Website” means the web interface of the SaaS platform that Provider offers for interaction with and receipt of the Services. 

SaaS” means Provider’s proprietary web-based software-as-a-service platform and related services made available for use by Authorized Users under this Agreement, as identified and/or described in the Purchase Order, including its technology components, such as Provider’s Website, and related documentation.

SDK License, if applicable, means a license granted by Provider to Customer through a separate written supplement to this Agreement in which Provider grants additional rights to Customer to access the program code of the SaaS for the purpose of integrating it with other Customer applications or platforms.

Services” means, collectively, the SaaS, the Support Services, and any Professional Services performed or provided by Provider pursuant to this Agreement.

Statement of Work” (or “SOW”) means a supplementary document in a mutually agreed form that is entered into by the Parties under this Agreement and describes Professional Services ordered by Customer from Provider. Upon execution and delivery of an SOW, it is deemed to form part of this Agreement.

Subscription Fees” means the non-recurring and recurring fees payable by Customer to Provider for the SaaS and associated Support Services, as set forth in the Purchase Order, which shall be payable in accordance with the payment terms set forth in this Agreement.  Unless and except as otherwise expressly stated in this Agreement, the Subscription Fees are non-cancellable and non-refundable.

Subscription Term” means the period during which Customer’s Authorized Users are permitted to access and use the SaaS, as set forth in the Purchase Order.

Support Services” has the meaning given in Sections 3.1 through 3.3 of these Terms and Conditions.

Territory means and is limited to the United States unless otherwise specified in the Purchase Order.

Update” means any improvement, enhancement, modification, and/or change to the SaaS offered or provided by Provider to its subscribers at no charge.

User Content” means any Content submitted, posted or displayed by Authorized Users of the SaaS.

User Data” means any data or information (other than User Content) received or collected by Provider concerning Authorized Users of the SaaS, including data provided by Authorized Users to register to use the SaaS.


2.1. Limited-Purpose Access Grant. Subject to Customer’s, all Authorized Customer Entities’, and all Authorized Users’ full and continuing compliance with this Agreement and payment of all applicable fees, Provider hereby grants to Customer a limited, personal, non-exclusive, non-sub-licensable, non-transferable right to access the features and functions of the SaaS in the Territory during the Subscription Term (and to authorize Authorized Customer Entities and Authorized Users to do the same), solely through Provider’s Website and solely for the Authorized Purpose(s). This access grant may not be sub-licensed, in whole or in part. The scope of Customer’s use of the SaaS is subject to the terms and conditions of this Agreement, including any usage restrictions or other parameters or limitations that may be set forth in the Purchase Order.


2.2. Access Protocols.  Upon execution of this Agreement, Provider shall provide to Customer the necessary access credentials and protocols to allow Authorized Users to access the SaaS (the “Access Protocols”).  For the avoidance of doubt and in accordance with Customer’s obligations under Section 2.5 of this Agreement, Customer acknowledges and agrees that it shall require each Authorized User to accept expressly Provider’s Terms of Service and End User License Agreement (the “EULA”) prior to Customer’s provision to such Authorized User of any Access Protocols in respect of the SaaS.  Customer further acknowledges and agrees that, as between Customer and Provider, Customer shall be responsible for all acts and omissions of Authorized Users, including: (i) any act or omission by an Authorized User, which, if undertaken by Customer, would constitute a breach of this Agreement; and (ii) any act or omission by a person (whether or not an Authorized User) using any Access Protocols.  Customer shall notify all Authorized Users of all provisions of this Agreement that are applicable to such Authorized Users’ use of the SaaS, and Customer shall cause all Authorized Users to comply with such provisions.

2.3. Company Account Administration. Customer shall designate at least one Authorized User to act as Customer’s principal point of contact with Provider for purposes of this Agreement.

2.4. Content. The SaaS may enable Customer’s Authorized Users to search for, find, store, manage, and use Content. Customer acknowledges that Provider does not endorse, support, represent, or guarantee the completeness, truthfulness, accuracy, reliability, or other attributes of any Content, and Customer acknowledges that Provider does not review (and/or attempt to verify the accuracy or currency of) any Content other than Provider Content. As between Customer and Provider, Customer has sole responsibility for: (i) determining the suitability of any Content for its intended use by Customer, and (ii) to the extent necessary, verifying the authenticity, integrity, and accuracy of any Content prior to its use. Provider has no obligation to preview, verify, flag, modify, filter, or remove any Content other than Provider Content. Provider may remove or disable access to any Content at its sole discretion, but Provider is not responsible for any failures or delays in removing or disabling access to any Content (including Content that may be considered harmful, inaccurate, unlawful, or otherwise objectionable) unless otherwise provided herein.

2.5. Compliance.  (a) Customer’s and all Authorized Users’ access to and use of the SaaS is subject to Customer’s and all Authorized Users’ continuing compliance with all of the following: (i) all provisions of this document; (ii) the EULA; (iii) any additional terms and/or policies that Provider has made available on its Website [including, without limitation, the Data Processing Addendum]; (iv) any third-party service terms and conditions governing any Content that is accessed through the SaaS and that is published or distributed by a third-party website; and (v) all Applicable Laws (including all Data Privacy and Security Laws).  As between Provider and Customer, in the event of a conflict between this Agreement and any additional terms and/or policies that Provider has made available on its Website, this Agreement shall prevail and control. (b) In addition to complying with all applicable Data Privacy and Security Laws, Provider will employ commercially reasonable security and access controls designed to protect the types of data collected and stored by the SaaS, including Personally Identifiable Information.

2.6. Restrictions.  Customer agrees not to act outside the scope of the rights that are expressly granted by Provider in this Agreement.  Further, Customer will not: (i) use the SaaS in any manner that is inconsistent with this Agreement; (ii) except as expressly permitted under an SDK License (if any) granted by Provider to Customer, modify any program code of the SaaS or attempt to create or permit the creation of any derivative works of the SaaS; (iii) access or use the SaaS or in order to develop or support, or assist another party in developing or supporting, any products or services competitive with the SaaS; (iv) decompile, reverse engineer (unless required by law for interoperability), or use any other method in an attempt to view or recreate any of the source code of the SaaS or extract any trade secrets from it; (v) use the SaaS to operate the business of a third party or to process data or content provided by a third party for the operation of a third party’s business (or otherwise use the SaaS on a third party’s behalf and/or act as a service bureau or provider of application services to any third party); (vi) knowingly or intentionally re-use, disseminate, copy, or otherwise use the SaaS or associated Content in a way that infringes, misappropriates, or violates any trademark, copyright, patent, trade secret, publicity, privacy right, or other right of Provider or any third party; and/or (vii) sell, lend, lease, assign, transfer, pledge, permit a lien upon, or sub-license any of the rights granted by this Agreement with respect to the SaaS.

2.7. No Interference with Service Operations. Customer and its Authorized Users will not take any action designed or intended to:  (a) interfere with the proper working of the SaaS; (b) circumvent, disable, or interfere with security-related features of the SaaS or features that prevent or restrict use, access to, or copying of the SaaS (or any Content or other data), or that enforce limitations on use of the SaaS or Content; or (c) impose (or potentially impose, as determined by Provider in its sole discretion) an unreasonable or disproportionately large load on the SaaS infrastructure.

2.8. Access and Use of the SaaS from Outside the Territory. The SaaS is offered for use in the Territory.  As between Customer and Provider, Customer is solely responsible for compliance with Applicable Laws relevant to any Authorized Users’ access or use of the SaaS outside the Territory.


3.1. Technical Support.  At no additional charge and during Provider’s normal business hours (which are 9-5pmET, Monday through Friday, but – to the extent not otherwise agreed upon in writing by the Parties –excluding Provider-designated holidays), Provider will provide reasonable technical support and assistance for Authorized User requests by telephone or sent via email to Provider may charge additional fees for additional and/or upgraded support services.

3.2. Updates. Customer will be given access to any free Updates of the SaaS that Provider implements during the Subscription Term. Customer acknowledges, however, that Provider may charge fees for other optional value-added functions, features, or other capabilities.

3.3. Scheduled Maintenance. Provider reserves the right to disable applicable servers hosting the SaaS in order to conduct scheduled and/or emergency maintenance. Provider will use commercially reasonable efforts to perform scheduled maintenance outside of regular business hours and will provide at least 24 hours’ advance notice for non-emergency maintenance. Provider will not be responsible for any damages or costs incurred by Customer due to unavailability of the SaaS during scheduled or emergency maintenance.

3.4. Professional Services.  If Provider has agreed to perform Professional Services for Customer or an Authorized Customer Entity under this Agreement, the Parties shall prepare and sign a Statement of Work describing the Professional Services to be performed and setting forth any other pertinent details, including the locations at which the Professional Services will be performed, the planned schedule of performance, the deliverables (if any) to be produced by Provider and delivered to Customer, the amount and manner of payment of Provider’s fees for the Professional Services, and any associated responsibilities of Customer or Authorized Customer Entities relating to the Professional Services.  For the avoidance of any doubt, Customer’s obligation to pay Subscription Fees is not dependent on Provider’s performance of any Professional Services pursuant to an SOW.

3.5. Service-Level Agreement.  Subject to your compliance with this Agreement, Provider will make the applicable Services available to you during the term hereof.  To the extent applicable to such Services, the service-level terms set forth in this document [Pretaa’s SaaS Agreement] hereto describe Provider’s commitments in respect of such Services’ availability and/or uptime, as well as any remedies and/or credits that may apply in respect of such Services’ unavailability and/or downtime.

4.  FEES

4.1. Payment of Fees. Customer shall pay to Provider: (i) all Subscription Fees, as set forth in the Purchase Order; (ii) all fees for Professional Services, as set forth in the associated SOWs; and (iii) any and all other amounts that may be payable by Customer to Provider under this Agreement (together with Subscription Fees and fees for Professional Services, “Fees and Other Amounts”).  All Fees and Other Amounts be denominated and paid in U.S. Dollars, and all Fees and Other Amounts shall be due within thirty (30) days of the date of the associated invoice(s) sent by Provider. Except as expressly provided in this Agreement, all Fees and Other Amounts set forth in the Purchase Order and/or in any associated SOW(s) (as applicable) are non-cancellable and non-refundable upon execution of this Agreement and/or such associated SOW(s) (as applicable).

4.2. Documentation Originating from Customer. Notwithstanding any language to the contrary therein, purchase orders originating from Customer have no legal effect in respect of this Agreement, and all terms and conditions set forth in any of Customer’s purchase orders (or Customer’s websites, or Customer’s web portals, or Customer’s vendor onboarding process, or other documentation originating from Customer) are null and void.

4.3. Failure to Pay. If Customer fails to pay to Provider any Fees and Other Amounts within thirty (30) days of the date of the associated invoice(s), Provider may impose upon the outstanding balance of such Fees and Other Amounts a finance charge of 3% monthly if any Fees and Other Amounts are more than thirty (30) days overdue, then, without limitation of any of Provider’s other rights and/or remedies, Provider may suspend performance of the Services until Customer has paid in full its outstanding balances on such Fees and Other Amounts.

4.4. Taxes. Except for those taxes based on Provider’s gross revenue, net income, business privileges, or real property, and Provider’s payroll or license taxes, Customer will be responsible for all applicable taxes in connection with this Agreement including, but not limited to, sales, use, excise, value-added, goods and services, consumption, and other similar taxes or duties (Taxes), and Taxes shall not be considered a part of, a deduction from, or an offset against any Fees and Other Amounts. Should any payment for any Services be subject to withholding tax by any government, Customer will reimburse Provider for such withholding tax. If Customer is exempt from any such Taxes for any reason, Provider will exempt Customer from such Taxes on a going-forward basis only once Customer delivers a duly executed and dated valid exemption certificate to Provider and Provider has approved such exemption certificate. If, for any reason, a taxing jurisdiction determines that Customer is not exempt from any such purportedly exempted Taxes, and such taxing jurisdiction then assesses such Taxes against Provider, Customer shall promptly reimburse Provider in full in respect of such Taxes (plus any applicable interest or penalties assessed). Provider and Customer shall reasonably cooperate with each other in minimizing any applicable Taxes and in obtaining any exemption from tax (or reduced rate of tax) available under any applicable law or treaty.


5.1. Representations and Warranties.

(a) Each Party represents to the other: (i) that the execution and performance of its obligations under this Agreement will not conflict with or violate any provision of any Applicable Laws or any other agreement or order by which the representing Party is bound; and (ii) that this Agreement, when executed and delivered, will constitute a valid and binding obligation of such Party and will be enforceable against such Party in accordance with its terms.

(b) Provider warrants that any Professional Services performed by Provider under this Agreement will be performed in a good and workmanlike manner in accordance with prevailing industry standards. In the event of a breach of this warranty, Provider’s sole obligation (and Customer’s sole remedy) will be for Provider to correct or re-perform the affected Professional Service to remedy the breach, at no charge to Customer.





5.3. Indemnification of Customer by Provider. Provider agrees to defend, indemnify, and hold harmless Customer and its affiliates from and against all third-party claims and actions (collectively referred to as “Claims,” and each individually a “Claim”), as well as any associated Losses, that may, at any time, arise out of or relate to: (a) a breach or alleged breach by Provider of any of its representations given in Section 5.1(a) of these Terms and Conditions; (b) a Claim that the SaaS or any Provider Content (excluding, however, all User Content) provided by Provider hereunder (or Customer’s use of same in accordance with the terms hereof) infringes upon any third party’s Intellectual Property Rights; or (c) a Claim arising with respect to Provider’s posting or display of Provider Content on Provider’s Website.

5.4. Indemnification of Provider by Customer. Except for any Claims in respect of which Provider is obligated to indemnify Customer under Section 5.3, Customer agrees to defend, indemnify, and hold harmless Provider and its affiliates from and against all Claims, as well as any associated Losses, that may, at any time, arise out of or relate to: (a) use of the SaaS or any Content by or on behalf of Customer or an Authorized Customer Entity other than in accordance with this Agreement; (b) the posting, display, distribution, broadcast or other use of User Content by or on behalf of Customer or an Authorized Customer Entity, including Claims that any such use infringes upon or otherwise violates any third party’s rights (including Intellectual Property Rights, privacy rights, publicity rights, or other personal or proprietary rights), and/or Claims that the User Content posted, displayed, distributed, broadcast or otherwise published contains libelous, defamatory, or otherwise injurious or unlawful material.

5.5. Indemnification Procedures. If any third party makes a Claim covered by Section 5.3 or Section 5.4 against an indemnified Party (the “Covered Party”) with respect to which the Covered Party intends to seek indemnification under this Agreement, the Covered Party shall provide to the indemnifying Party prompt written notice of the Claim (including a brief description of the amount and basis for the claim, if known). Upon receipt of such notice, the indemnifying Party shall be obligated to defend the Covered Party (and its indemnitees) against the Claim, and the indemnifying Party shall be entitled to assume control of the defense and settlement of the Claim. The Covered Party may participate in the defense and settlement of the Claim at its own expense, using its own counsel, but without any right of control.  The indemnifying Party shall keep the Covered Party reasonably apprised as to the status of the Claim.  Neither the indemnifying Party nor the Covered Party shall be liable for any settlement of a Claim made without its consent. Notwithstanding the foregoing, the Covered Party shall retain responsibility for all aspects of the Claim (including any Losses) that are not subject to indemnification by the indemnifying Party hereunder.

5.6. Limitation of Liability.  Except as expressly provided in this Section 5.6, neither Party shall have any liability under (or in connection with) this Agreement for any indirect, incidental, consequential, special, exemplary, or punitive damages, nor any liability for lost profits, loss of data, loss of business opportunity, or business interruption, regardless of the theory of liability (including theories of contractual liability, tort liability, or strict liability), even if the liable Party knew or should have known that such damages were possible.  Each Party’s maximum cumulative liability under or in connection with this Agreement shall never exceed the other Party’s actual direct damages, capped at an amount equal to the total amount paid or payable under this Agreement by Customer to Provider during the 12 month period preceding the occurrence of the event giving rise to liability. The foregoing limitations of liability shall not be applicable to a Party’s indemnification obligations under this Section 5, either Party’s confidentiality obligations under Section 8, or to any damages that the liable Party is not permitted to disclaim (or, as applicable, limit) under Applicable Law. Each Party acknowledges that this Section 5.6 is an essential part of this Agreement, and that the economic terms and other provisions of this Agreement would be substantially different in its absence.


6.1. Term. This Agreement shall commence as of the Effective Date, and this Agreement shall continue for the duration of the Subscription Term set forth in the Purchase Order; upon the expiration of the Subscription Term, the Agreement shall automatically renew for successive one (1)-year terms (each a “Renewal Term”) unless either Party delivers to the other Party a notice of non-renewal at least thirty (30) days prior to the date of any such auto-renewal.

6.2. Termination. Either Party may terminate this Agreement: (i) if the other Party has breached this Agreement, and such breach remains uncured within 30 days of the breaching Party’s receipt of written notice thereof; or (ii) if the other Party has become the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation, assignment for the benefit of creditors, or customer lacks appropriated funding to continue the contract.

6.3. Effect of Termination on Fees. If this Agreement is terminated by Customer pursuant to Section 6.2, any pre-paid fees for the unused portion of the terminated Subscription Term will be refunded to Customer.  In all other cases, all fees paid or payable for the terminated Subscription Term are non-cancellable and non-refundable, and any unpaid fees for the remainder of the terminated Subscription Term will become immediately due and payable.

6.4. Other Effects of Termination. Effective immediately upon expiration or termination of this Agreement, (i) all rights granted under this Agreement will become void, (ii) Customer shall cease all use of the SaaS, and (iii) neither Party will have continuing rights to use any Confidential Information of the other Party or to exercise any Intellectual Property Rights of the other Party that are licensed under this Agreement.  Notwithstanding the foregoing, Customer shall have up to 30 days following any such expiration or termination to download or to otherwise obtain an extract of any Customer Data stored by the SaaS at the time of such expiration or termination.

6.5. Survival. Any right, obligation, or required performance of the Parties in this Agreement will survive this Agreement’s termination or expiration to the extent that such survival is intended by the express terms (or the nature and context) of such right, obligation, or required performance.


7.1. Services and Provider Content. Customer acknowledges that the Services (including the SaaS) and Provider Content – and all Intellectual Property Rights therein – are owned and shall remain owned by Provider (and/or its licensors, as applicable) and are protected by applicable laws, regulations, and treaties governing rights of copyright, trademark, patent, trade secret, and any other recognized forms of intellectual property. Provider shall retain full and sole ownership of any derivative work that Customer, any Authorized Customer Entity, or any Authorized User may create with respect to any part of the SaaS or Provider Content.  Accordingly, Customer hereby irrevocably transfers and conveys to Provider, without further consideration, all right, title and interest that Customer or any Authorized User may have or acquire in any such derivative work; upon Provider’s request, Customer shall perform, during and after the term of this Agreement, any and all acts that Provider reasonably deems necessary or desirable to permit and assist Provider, at its expense, to obtain, perfect, and enforce throughout the world its full benefits, enjoyment, rights, and title in any such derivative works as provided herein.

7.2. User Content License. Customer hereby grants to Provider a non-exclusive and non-transferable right and license to access, use, host, copy, display, process, transmit, and deliver the User Content as necessary or convenient for Provider to comply with its obligations and exercise its rights under this Agreement.

7.3. Trademarks. For the duration of the Subscription Term, Customer grants to Provider a non-exclusive, worldwide, royalty-free license to use and display the Customer’s name, logo, and other trademarks and/or brand indicia (“Customer Trademarks”) in respect of the Parties’ relationship under this Agreement. Provider will use the relevant Customer Trademarks in accordance with any trademark and branding usage guidelines provided by Customer to Provider, and Provider will use the relevant Customer Trademarks only for the purposes agreed upon by the Parties. Subject to the foregoing license, Customer will retain all Intellectual Property Rights that it may have in and to the Customer Trademarks, and all use thereof by Provider shall inure to the sole benefit of Customer.

7.4. Provider Content and Service Usage Data. As between Provider and Customer, Provider shall retain sole ownership of all Provider Content, as well as all data in de-identified form pertaining to usage of the Services.

7.5. Feedback. If Provider receives from Customer or any of its Authorized Users any suggestions, ideas, improvements, modifications, feedback, error identifications, or other information related to the Services or any other Provider products, offerings or services (“Feedback”), Provider may use, disclose, and exploit such Feedback without restriction (and without paying any royalties or other compensation) in order to improve the Services and to develop, market, offer, sell, and provide other products and services.

7.6. No Implied Licenses by Provider. Customer acknowledges that there are no licenses granted by Provider by implication under this Agreement.  Provider reserves all rights that are not expressly granted herein.  Customer acknowledges that, as between the Parties, Provider owns all Intellectual Property Rights and proprietary interests that are embodied in, or practiced by, the SaaS or other Services, with the exception of Intellectual Property Rights in or to Customer Data or to User Content that may be distributed through the SaaS.


8.1. Publicity. Neither Party may use the name of the other in any published advertising or publicity materials without the prior written consent of the other party. However, and notwithstanding anything to the contrary in Section 8.2, Provider may include Customer’s name on Provider’s customer list and may describe briefly, and in general terms, the nature of the services provided by Provider to Customer.

8.2. Confidentiality. All activities of the Parties under or in relation to this Agreement are subject to the following provisions with respect to Confidential Information:

(a) Obligations. With respect to any Confidential Information that belongs to or originates from one Party (the “Disclosing Party”) and that is received by the other Party (the “Receiving Party”), the Receiving Party shall: (i) hold all such Confidential Information in strict confidence, and protect such Confidential Information from any unauthorized disclosure (or other use) by means of the same degree of care as the Receiving Party uses to protect its own similar confidential information (but, in any event, no less than a reasonable degree of care); (ii) refrain from disclosing any such Confidential Information to any third party except with the prior written approval of the disclosing Party or as expressly permitted by Section 8.2(a)(iv) below; (iii) use or reproduce such Confidential Information only as reasonably necessary to perform its obligations under this Agreement and/or to exercise its rights under this Agreement (and not otherwise to any other purpose or benefit of the Receiving Party or any other party); (iv) limit disclosure of such Confidential Information only to those of its employees, contractors, and professional and/or legal advisors to whom such Confidential Information must be disclosed for the purposes of this Agreement, who have been advised of the Receiving Party’s obligations hereunder, and who are contractually bound to preserve the confidentiality of such Confidential Information to the same extent as the Receiving Party; and (v) refrain from reverse engineering, disassembling, or decompiling any prototypes, software, or other tangible objects that are provided to it pursuant to this Agreement and that embody the disclosing Party’s Confidential Information, and prohibit any such reverse engineering, disassembly, or de-compilation by other parties.  Any violation of this Section 8.2(a) shall constitute a material breach of this Agreement.

(b) Exceptions. The foregoing obligations shall not apply to the Disclosing Party’s Confidential Information that the Receiving Party demonstrates to have been: (i) publicly disclosed prior to its disclosure to the Receiving Party, or publicly disclosed subsequent to its disclosure to the Receiving Party through no fault of the Receiving Party; (ii) known to or otherwise independently developed by the Receiving Party prior to the date of disclosure by the Disclosing Party (provided that the Receiving Party can demonstrate, using documents and/or other competent evidence in the Receiving Party’s possession prior to the time of disclosure by the Disclosing Party, that such knowledge did not originate from the Disclosing Party or its personnel); or (iii) subsequently disclosed to the Receiving Party in good faith by a third party with the right to make such disclosure to the Receiving Party (and without any obligation to restrain further disclosure).

(c) Disclosures Required by Law. To the extent that the Receiving Party is required to disclose any of the Disclosing Party’s Confidential Information in response to any valid court order or other process of law in any jurisdiction with authority in respect of the subject matter thereof, the Receiving Party agrees to give the Disclosing Party prompt advance notice of such required disclosure (unless the Receiving Party legally prohibited from providing the Disclosing Party with such notice); and the Receiving Party agrees to reasonably cooperate with the Disclosing Party’s efforts to contest such disclosure or to seek a protective order (or other applicable legal remedy) in respect of such disclosure).

(d) No Intellectual Property License via Disclosure. The Parties acknowledge and agree that disclosures of Confidential Information and/or the provisions of this Section 8.2 do not — in themselves — grant to either Party (or imply any grant of) a license to the other Party’s Intellectual Property Rights (as defined in the Terms and Conditions). Notwithstanding the foregoing, no provision of this Section 8.2 shall invalidate or curtail any license or sub-license rights granted to any Party under other provisions of this Agreement.

(e) No Obligation to Furnish Additional Confidential Information. The Parties acknowledge and agree that disclosures of Confidential Information and/or the provisions of this Section 8.2 do not — in themselves – obligate a Disclosing Party to furnish additional Confidential Information to the Receiving Party.

(f) Return or Destruction of Confidential Information Upon Request or Termination. Upon written request or upon termination of this Agreement, a Receiving Party shall cease all further use of the Disclosing Party’s Confidential Information, and such Receiving Party shall either return or destroy (as directed by the Disclosing Party) all of the Disclosing Party’s Confidential Information (including any and all copies thereof and/or derivative works made therefrom) in the Receiving Party’s possession as of the time of such written request or termination.  To the extent that the Disclosing Party’s Confidential Information is destroyed upon such written request or termination, the Receiving Party shall upon request certify in writing such destruction to the Disclosing Party.

(g) Representation and Warranty of Disclosing Party. Each Disclosing Party represents and warrants that it has the unobstructed and unqualified right to disclose to the Receiving Party any of the Disclosing Party’s Confidential Information that is made available to such Receiving Party under this Agreement.


9.1. Governing Law. The validity, construction, and interpretation of this Agreement and the rights and duties of the Parties shall be governed by the internal laws of New York State without regard to principles of conflicts of laws. The Parties agree that neither the United Nations Convention on Contracts for the International Sale of Goods nor the Uniform Computer Information Transactions Act (UCITA) will apply in any respect to this Agreement. All disputes arising out of or relating to this Agreement will be submitted to the exclusive jurisdiction of the courts situated in Steuben County, New York, United States or the appropriate federal court, and each Party irrevocably consents to such personal jurisdiction and waives all objections to this venue. Each Party hereby irrevocably waives any and all right to jury trial in respect of any suit, action, or proceeding arising out of (or relating to) this Agreement or to any transaction hereunder, and each Party further acknowledges that such waiver is a material inducement to the other Party’s entry into this Agreement.

9.2. Force Majeure. Notwithstanding any other provision of this Agreement, neither Party shall be deemed in default or breach of this Agreement or liable for any loss or damages or for any delay or failure in performance (except for the payment of money) due to any cause beyond the reasonable control of, and without fault or negligence by, such Party.

9.3. Insurance. Provider shall have and maintain in force throughout the Subscription Term insurance coverage in types and amounts customarily maintained by reputable companies in the same or similar line of business as Provider.

9.4. Notice. All notices required or permitted under this Agreement will be in writing and sent by certified mail (return receipt requested), by reputable oversight courier, or by hand delivery. The notice address for each of Provider and Customer shall be its address as specified in the Purchase Order. Any notice sent in the manner specified herein shall be deemed sufficiently given for all purposes hereunder: (i) in the case of certified mail, on the second business day after deposited in the U.S. mail; and (ii) in the case of overnight courier or hand delivery, upon delivery. Either Party may change its notice address by giving written notice to the other Party by the means specified in this Section.

9.5. Construction; Headings. No provision of this Agreement shall be construed against or interpreted to the disadvantage of any Party by any court or arbitrator by reason of such Party having or being deemed to have structured or drafted such provision.  The headings in this Agreement are for reference purposes only and shall not be deemed to have any substantive effect.

9.6. Severability. If any provision of this Agreement is held by a court or arbitrator of competent jurisdiction to be contrary to law, then the Parties agree to replace it with an enforceable provision reflecting the intent of the original provision as nearly as possible in accordance with applicable law, and the remaining provisions of this Agreement will remain in full force and effect.

9.7. Waiver. The failure of either Party at any time to require performance by the other Party of any provision of this Agreement shall not affect in any way the full right to require the performance at any subsequent time. The waiver by either Party of a breach of any provision of this Agreement shall not be taken or held to be a waiver of the provision itself. Any course of performance shall not be deemed to amend or limit any provision of this Agreement.

9.8. Entire Agreement; Amendments. The Agreement constitutes the entire agreement between Provider and Customer with respect to the subject matter hereof. There are no restrictions, promises, warranties, covenants, or undertakings other than those expressly set forth herein and therein. This Agreement supersedes all prior negotiations, agreements, and undertakings between the Parties with respect to such matter. This Agreement may be amended only by an instrument in writing executed by the Parties’ duly authorized representatives.

9.9. Counterparts; Signatures. This Agreement may be signed in counterparts with the same effect as if the signatures were upon a single instrument, and all such counterparts together shall be deemed an original of this Agreement.  For purposes of this Agreement, a facsimile copy of a Party’s signature made by reliable means shall be sufficient to bind such Party.



  1. Availability Service Level

The Pretaa Platform is designed to be fully available on a 24×7 basis.  As such, Pretaa commits that the Pretaa Platform will perform with the following availability: 

24x7x365: 99.5% of the time

This Service Level will be calculated by dividing (the amount of time during the coverage window of the applicable month that the Service does not experience Downtime) by (the amount of time during the coverage window of the applicable month).  Scheduled maintenance periods will be excluded from the calculation of this Service Level.  Pretaa will notify Customer ahead of time regarding any maintenance periods.  “Downtime” means unscheduled loss of external connectivity or access due to the failure of Pretaa’s systems.

  1. Service Level Credit

As the sole and exclusive remedy for Pretaa’s failure to meet this availability Service Level, if Pretaa fails to meet the same Service Level for any period of three consecutive months, Pretaa will credit Customer 10% of the charges for the applicable month.  If charges are paid on an annual basis then the credit will be based on 1/12th of the annual recurring charges. 

  1. Service Level Procedures

In order to receive any of the Service Level Credits described above, Customer must notify Pretaa technical support within thirty (30) days from the time Customer becomes eligible to receive a Service Level Credit. Customer must also provide Pretaa with server log files showing loss of connectivity errors and the date and time those errors occurred.  Service Level Credits will be made in the form of a monetary credit applied to future use of the Service and will be applied within sixty (60) days after the Service Level Credit was requested.

  1. Exclusions

This Service Level does not apply to: (i) any features excluded from this Service-Level Agreement in the associated Documentation; (ii) errors caused by factors outside of Pretaa’s reasonable control, resulting from Customer’s software or hardware or third party software or hardware (or both), or resulting from abuses or other behaviors that violate the Agreement; (iii) disruption or unavailability of the SaaS as a result of planned maintenance thereof; and/or (iv) disruption or unavailability of the SaaS as a result of a Force Majeure event (as contemplated by Section 9.2 of this Agreement).